Free guidance.
Your account stays yours.
Plain-language information about the project, its boundaries and how to use it.
Call 020 7663 6954
Our general guidance has no service fee. The London telephone number is not freephone: calls are charged under your own telephone plan. We do not advertise guaranteed availability or a response time.
A useful starting point
Tell us the provider and the general question you are trying to understand. You can ask about a bill category, reception checks, eSIM terminology, roaming or the number-transfer process.
Keep sensitive information private
Do not give us passwords, one-time codes, payment-card details or activation QR codes. We have no access to network accounts. Use the official provider for private account matters and urgent lost-phone security requests.
Before taking action
Confirm current terms, eligibility and account consequences with the provider. We do not forward your call to a provider or arrange a subscription.