Put the documents side by side
Find the device agreement, airtime agreement and any optional insurance or add-on. Their durations and cancellation rules can differ.
Read an upgrade carefully
Ask what happens to the old phone balance and whether a return or inspection is required. A new device does not automatically settle the old agreement.
Check ownership and condition
If a return programme is involved, read the condition standard and deadline. Keep proof of return and photographs for your own records.
Keep service decisions separate
If the handset is still suitable, compare airtime needs without assuming a phone replacement is required. Our role is explanation; we do not supply devices or broker finance.
Take the next step carefully
This is general information, not account-specific advice. Check the official provider before changing service. For consumer switching and contract information, consult Ofcom’s switching guidance and contract change guidance.